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Furfolk Privacy Policy

In plain language

We only collect the information we need to look after your pets, manage your bookings, and run Furfolk safely and legally. This includes your contact details, basic home and pet information, and what happens during your services. We don’t sell your data. We only share it with our team, trusted service providers, and your vet (or authorities) when it’s genuinely needed. We work hard to keep your information secure, and you can ask to see, update, or limit your information—or opt out of marketing—at any time by contacting us at [email protected].

Playful dog lying on its back on the grass, stretching and rolling during a backyard play break.

Furfolk Privacy Policy | In detail

Last updated: 24 October 2025

We collect only what we need to deliver safe, reliable pet care; we protect it with reasonable safeguards; we never sell your data; and you’re in control of your information.

1. Who we are

Furfolk Pet Care (“Furfolk”, “we”, “us”, “our”) provides professional dog walking and in-home pet care services across Brisbane’s Northside. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website, contact us, or engage our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact:
Email: [email protected]
ABN: 58 691 937 710

2. What this policy covers

This policy applies to information we collect through:

  • Our website and online forms
  • Phone, SMS, email and social media interactions
  • Booking and scheduling tools
  • Service delivery at your home or agreed locations

It does not cover third-party sites we link to (see Section 9).

3. The information we collect

3.1 Client and household details

  • Name, email address, phone number
  • Residential suburb/address and availability
  • Emergency contact details

3.2 Service and pet details

  • Pet name(s), species/breed, age, temperament
  • Veterinary clinic details, vaccination status, medication schedules and health notes
  • Feeding, exercise and enrichment routines
  • Access instructions necessary to provide services (e.g., key-safe codes). We treat access information as highly confidential and limit who can see it.

3.3 Transaction and communications

  • Booking history, service preferences, consents and signed forms (e.g., Service Agreement, Veterinary Release)
  • Messages, photos and updates we send you during service
  • Invoices, payment confirmations and refunds (payment card data is handled by our payment processor; we do not store full card numbers)

3.4 Website and analytics

  • Cookies and similar technologies (see Section 8)
  • IP address, device and browser type, pages viewed, and on-site actions

We collect information directly from you, from your authorised representative, and—where necessary to deliver services—from third parties you authorise (e.g., your vet). If you provide information about another person, you must ensure you have their permission.

4. Why we collect your information (purposes)

  • Provide services you request (walks, pop-in visits, holiday drop-ins, overnight stays)
  • Plan safe care tailored to your pet’s health, behaviour and routine
  • Communicate about bookings, service updates, photos and GPS walk summaries
  • Administer our business (scheduling, billing, receipts, service agreements)
  • Improve our services and website (usage analytics, quality assurance)
  • Comply with law and manage risk (incidents, insurance, tax)

With your consent (which you can withdraw at any time), we may send service updates or offers relevant to pet care. You can unsubscribe in any message or by contacting us.

5. Legal basis (Australia)

Under the APPs, we collect personal information only where it is reasonably necessary for our functions and activities. Sensitive information is collected with your consent and only to provide safe care.

6. Disclosing your information

We may share information with:

  • Team members and carers who need it to deliver your booking (access is restricted on a “least-privilege” basis)
  • Service providers we use for operations (e.g., booking/scheduling software, secure file storage, email/SMS providers, accounting and payment processors such as Stripe or similar)
  • Veterinary clinics you nominate (e.g., for emergency care under your signed Veterinary Release)
  • Insurers, professional advisers, regulators or law enforcement where required by law or to manage or defend a claim

Some providers may store data outside Australia. Where that occurs, we take reasonable steps to ensure the recipient protects your information to standards comparable with the APPs (contractual safeguards, reputable vendors, and access controls).

We do not sell personal information.

7. Data security

We use reasonable technical and organisational measures to protect your information, including:

  • Encrypted storage for cloud services we use
  • Multi-factor authentication for systems containing client data
  • Role-based access for staff and contractors (background-checked; confidentiality obligations)
  • Secure handling of physical keys and access codes (stored separately from identity information where practicable)

No method is completely secure; if an eligible data breach occurs, we will follow the OAIC Notifiable Data Breaches (NDB) scheme, notify affected individuals and the OAIC as required, and take remedial steps.

8. Cookies and analytics

Our website may use cookies or similar technologies to enable core functionality, remember preferences, and measure performance (e.g., Google Analytics). You can control cookies in your browser settings; blocking some cookies may affect site functionality. If we use marketing pixels (e.g., Meta), we will state this here and provide opt-out options.

9. Third-party links and platforms

Our site may link to third-party websites or use embedded tools (e.g., map, booking, payment). Those sites are governed by their own privacy policies. Review those policies before providing personal information.

10. Access, correction and choices

You can:

  • Access the personal information we hold about you
  • Request corrections if it is inaccurate, out-of-date or incomplete
  • Withdraw consent for direct marketing at any time
  • Limit information you provide (noting we may be unable to perform some services without essential details)

To make a request, contact [email protected]. We may need to verify your identity. We aim to respond within a reasonable timeframe.

11. Retention

We keep personal information only as long as needed for the purposes above (and to comply with legal, insurance and tax obligations). Access instructions (e.g., key-safe codes) are retained only while necessary for active services and are deleted when no longer required. We securely destroy or de-identify information when it is no longer needed.

12. Children

Our services are intended for adult pet owners. We do not knowingly collect personal information from children without the involvement of a parent or guardian.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. We will post the updated version on this page and update the “Last updated” date. Material changes may also be communicated by email or site notice.

14. How to contact us or make a complaint

If you have questions, requests, or concerns about privacy, contact: [email protected]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au