We’re properly insured as a professional pet-care business. That means:
If your dog accidentally hurts someone or damages property while with us, we’re covered.
If your pet is accidentally injured in our care, our insurance helps cover vet costs (up to $20,000).
If we lose your house keys, our policy covers rekeying/replacing locks.
We’re also covered for the advice we give you about your pet’s care.
In short: if something goes wrong while your pet is with Furfolk, you’re not relying on trust alone — there’s real insurance behind it.
Last updated: 10 December 2025
At Furfolk, your pet’s safety isn’t just a promise — it’s backed by comprehensive, professional insurance designed specifically for dog walkers and pet sitters. We believe every owner deserves peace of mind, which is why we’ve chosen one of the strongest protection packages available in Australia’s pet-care industry.
Furfolk is insured through Pet Business International, a specialist pet-industry insurer. Our cover includes:
Protects you if something unexpected happens during a walk or visit — for example:
Your dog accidentally injures someone
Property is damaged during a service
An incident occurs in a public space or at your home
This is the core protection all reputable pet-care providers should have.
If your pet is accidentally injured while in our care, this policy provides protection for emergency veterinary costs relating to:
Accidents during a walk
Injuries at home during a drop-in
Unexpected incidents while under supervision
This cover applies while your pet is with us and for a short period after the service ends.
For clients who provide home access, our insurance includes key replacement and lock re-keying if keys are lost, stolen, or damaged while in our possession.
Covers claims related to professional advice given during care — for example:
Medication or feeding instructions
Advice relating to routines or management
This protects both you and our team from the types of issues that can arise in professional pet care.
Provides protection for our team while they’re caring for your pets — ensuring service continuity and further demonstrating our commitment to safe, responsible operations.
Our insurance allows us to operate anywhere within Australia, giving you confidence that every Furfolk service — walks, drop-ins, or overnight stays — is supported by industry-leading protection.
Many pet-care providers rely on generic business insurance that doesn’t cover animals.
Furfolk’s policy is purpose-built for pet professionals and includes the protections that genuinely matter for your dog’s wellbeing and your peace of mind.
It’s part of our commitment to:
Transparency
Safety
Professional standards
Responsible animal care
We’re happy to share our certificate or full policy details with any client, upon request. Email us at [email protected]
