Booking with us is simple and transparent. You choose the services you need, tell us about your pets, and we’ll confirm everything — including dates, times and pricing — before your booking is locked in. We follow the instructions you give us so your pets stay comfortable and happy while you’re away. If you need to make changes or cancel, just let us know and we’ll walk you through the options. Our goal is to make the whole process easy, reliable and stress-free from start to finish.
Last updated: 10 December 2025
Furfolk is designed to make pet care simple, transparent and worry-free. This page explains how booking works, what you can expect from us, and the commitments we ask from you so we can provide safe and reliable care.
You can book online at any time through our scheduling system. Once submitted, your request is reviewed and assigned to the most suitable caregiver. Your booking is confirmed once we accept it and the required pre-payment is processed.
We’ll always show clear pricing and service details before you commit, and we’ll confirm the dates, times and services in your Furfolk account.
For new clients or new pets, we offer a short meet & greet. This lets us confirm routines, access instructions, temperament, and any health or behaviour notes before services begin.
We understand plans can change. If you need to adjust a booking, you can do so via your account or by contacting us. Credits may apply depending on the notice period provided, and the policy is outlined clearly at checkout.
Every visit includes a wellbeing check, service notes, and updates through our platform. We follow the instructions you provide for feeding, routines, enrichment and medication administration (non-injectable only).
We provide care with professionalism, reliability and transparency. Your pets and your home are looked after respectfully and responsibly at all times.
If you have questions before booking, our team is always available to help.
